the quality of communications and work of client Service Providers and internal facing colleagues and implements workload to maintain service standards and high-quality outcomes. Oversees the customer care complaints management expectations. Ensures the Operations team meets Service Level Agreements (SLA), Key Performance Indicators Business-to-Business VAP's value-added products and services to the insurance industry. Work with the Team necessary to avoid failures in The Organisation's services Staff - complete direct reports reviews and support
expand its dynamic team for the enhancement of services to the clients. (Pretoria East - Hybrid Role) contact for external communications (e.g. from customers or stakeholders) Work with product owners to handle