technical assistance to customers, resolving issues and ensuring a positive customer experience. This role technical support and troubleshooting assistance to customers via phone and email Log faults with service providers address complex technical issues Document and track customer issues, resolutions and trouble shooting steps ticketing system Communicate effectively with customers, providing regular updates and solutions clearly
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role technical support and troubleshooting assistance to customers via phone and email Log faults with service providers address complex technical issues Document and track customer issues, resolutions and trouble shooting steps ticketing system Communicate effectively with customers, providing regular updates and solutions clearly
technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex providers and third parties Document and track customers issues, resolutions and troubleshooting steps expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex providers and third parties Document and track customers issues, resolutions and troubleshooting steps expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly