Management (CRM) system to enhance customer engagement, sales effectiveness, and business processes. This role retention, and satisfaction Define CRM system requirements, enhancements, and integrations based on business insights Collaborate with cross-functional teams (Sales, Marketing, Customer Service) to align CRM initiatives data fields, reports, and dashboards to support sales, marketing, and customer service processes Continuously capabilities Promote CRM adoption among sales and marketing teams, providing ongoing support and guidance to
reported by users or identified through monitoring. Provide technical support and training to CRM system users Collaborate with cross-functional teams (e.g., sales, marketing, IT) to coordinate CRM development projects
RESPONSIBILITIES User Support Provide advice and assistance to users to resolve basic queries and ensure customers or suppliers by providing information and support where required. Helping build workflows and of the systems you administer is a critical requirement needed. Operational Compliance Develop knowledge mandatory procedure. Faults Diagnosis and Correction Provide fault isolation and resolution to limit and address software versions of the various systems when required within a QA and Production environments. · Making
hierarchies, and relationships to support business requirements and data governance principles Configure MDM applications and modules to meet specific business requirements and use cases Extend MDM functionalities through validate MDM solutions and ensure adherence to requirements Coordinate with deployment teams to plan and configuration guides, and troubleshooting procedures Provide training and support to end users, data stewards to understand and respond to organizational requirements Demonstrate attention to detail Demonstrate
part of an Agile Scrum Team, relating to the: Requirements specifications Technical Feasibility Design testing Software Implementation and release Key Requirements: Facilitating meetings for the team. This includes: