from mandatory procedure. Faults Diagnosis and Correction Provide fault isolation and resolution to limit support tickets raised to monitor, diagnose, and correct performance or system issues. Working together Applications Software Maintenance Monitor, identify, and correct straightforward software defects to maintain fully
cross-functional teams (Sales, Marketing, Customer Service) to align CRM initiatives with overall business dashboards to support sales, marketing, and customer service processes Continuously optimize CRM system performance
and/or configuration Development effort Product and service testing Software Implementation and release Key
integration technologies (e.g., ETL tools, APIs, web services) and relational databases (e.g., SQL Server, Oracle)