remote work and on-site presence as required. RESPONSIBILITIES: Formulate and document solution (large requirements) service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management (ITAM)
EXPERIENCE LEVEL: Years of experience: > 7 RESPONSIBILITIES: Analyse Business requirements Capture user problem-solving abilities for technical issues, and project management capabilities for implementation and support.
flexibility between office and remote work. RESPONSIBILITIES: DR readiness review and test (document TRP incident report Incident reports Environment management (e.g. QA snapshots) SKILL SET: Exp. in ServiceNow
performance of SAP BI and BW systems. Key Responsibilities: Collaborate with clients to understand their independently and within a team. Strong project management and organizational skills. Willingness to travel
flexibility between office and remote work. RESPONSIBILITIES: End user support triage and escalation. System performance incidents) Usability checks (e.g. system responsiveness) Create problem records (e.g. for repeat incidents)
service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management (ITAM)
Mid-Level : 3 - 4 Years Senior: > 5 years RESPONSIBILITIES: Code enhancements Update code repository
both remotely and from the Cape Town office. RESPONSIBILITIES: Unit testing System testing (Application
problem-solving abilities for technical issues, and project management capabilities for implementation and support.
incident report Incident reports Environment management (e.g. QA snapshots)