operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written
mainly in the fields of Service Management, Customer Service Management, HR Service Management Security Operation Proven experience in consulting / professional services and technical delivery A proven track record of solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC Experience with delivering solutions integrations between ServiceNow, client IT and business services Support sales team with new prospects: initial
policies and procedures and governance guidelines and Service Level Agreements. Requirements: BSc Comp Science
(Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written
(Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Latest open-source
ensure that errors are detected and resolved within service level timelines Provide support and production
design: Integration files or messages (e.g. web service definitions, XML schemas, business functions, flat
design: Integration files or messages (e.g. web service definitions, XML schemas, business functions, flat