As the IT Service Management Administrator, you will be responsible for providing the general support a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement. If you are a dynamic professional RESPONSIBILITES: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs).
As the IT Service Management Administrator, you will be responsible for providing the general support a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement. If you are a dynamic professional RESPONSIBILITES: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs).
problems requiring extended technical support services ● Prioritize and schedule problems. Escalate problems scope and intent of the position. ● Grade 12 ● Drivers license and own car ● Technical diploma or degree
This role provides shared services with global scope. The SSC Operations Specialist maintains critical essential Experience in Shared or Centralized Services is preferred Business & Data Analysis experience
This role provides shared services with global scope. The SSC Operations Specialist maintains critical essential Experience in Shared or Centralized Services is preferred Business & Data Analysis experience
operational implementation plans and associated service delivery processes, methods and techniques pertaining
existing content supply portfolio of applications and services. Design, develop, modify, implement, and support
existing content supply portfolio of applications and services. Design, develop, modify, implement, and support