night shifts on a rota basis: This is a shift position. Candidates will work 2 weeks day shift & members of the team to maintain standards Ensure all cases are progressed in line with client's SLA's personal responsibility for own tickets and ensure all parties are kept updated Case Management: Take accountability leave/absence Leading by example, always display a positive and can-do attitude – advocate of company Proactively Knowledge of Sage Accounting Solutions Appreciation for all products and services in the client's offering Experience
customer base covering multiple time zones. To ensure all incoming incidents are responded to promptly, maintaining maintaining a confident and professional approach to all communications To accurately assess the nature of