cases are progressed in line with client's SLA's Take personal responsibility for own tickets and ensure ensure all parties are kept updated Case Management: Take accountability for cases in the department, mitigating activities/projects proactively share knowledge help during times of leave/absence Leading by example, always display manner Ability to troubleshoot and strive for first time resolution of issues. Consistently produce high
support to our global customer base covering multiple time zones. To ensure all incoming incidents are responded