incoming customer incidents and requests. The team provides support to our global customer base covering multiple information, interpret expected outcomes and work to provide a solution using your knowledge, investigative Apache/IIS • Web Browsers • HTML/XML/JSON • Business/Sales intelligence software applications • Online retail
rental industry ERP software Senior Analyst role provides 1 st and 2 nd line software application support and delivering customer and staff training where required OFFICE BASED Covering support hours on both day the customers' expectations. Deliver on promises Provide training to members of the team to maintain standards cases in the department, mitigating risks and providing support and escalation point to other members solutions to improve customer experience Mentor and provide feedback on team members, ensuring quality levels