Work closely with the Customer Care Support Team Lead and Customer Care Account Managers to align technical development of support documentation, knowledge bases, and FAQs to assist in customer self-service and
infrastructure support and management for a large UK-based client. This role is responsible for the technical platform/infrastructure support and management for a large UK-based client. Working with the Service Integrator, 3rd Service Management framework, adhering to ITIL-based policies and practices. Documenting and planning
We are a leading IT solutions provider based in Century City, Cape Town, specializing in delivering innovative