the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems qualification (CTU, Centurion Academy, a University of Technology e.g., CPUT, etc.) One or more of the following & TECHNOLOGIES: Microsoft Office Suite Microsoft Exchange Server, WSUS, AD Backup technologies (Altaro virtualization technologies – Hyper-V, VMware, Proxmox. Ubiquity and Mikrotik technologies. Network switch