troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
managing a sustainable and profitable consulting services practice aligned to the strategy of the overall operationalises delivery processes for technology consulting services to ensure that all aspects of enterprise technology and drive continuous improvement of consulting services strategies and standards in order to ensure the (ABC Indicator/Packspec/product groups) Setup the customer SLED table as per product shelf life and requirements operations and service offerings Demonstrate strong levels of client engagement Service orientated individuals
satisfaction, commitment, and expectations to high service levels and manage escalations adequately Manages Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage experience preferably in a multinational professional services environment Moderate level client engagement experience financial constraints Skills Summary Business Acumen, Customer Centricity, Information Technology Infrastructure
needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products. Management of full software development including agile. Strong change management skills Customer focused software design principles using design
Responsibilities Oracle, SQL Server Web Methods Web Services Automation I Scheduling tools / frameworks SOA SharePoint SQL Server Integration Services SQL Server Reporting Services Microsoft knowledge (CSF, CCF, etc) Working knowledge of APl-based services (e.g REST, SOAP) Understanding of basic integration concepts
(IT) Infrastructure, Integration Services, Network Installations, Service Delivery, System Configuration
role or IT field (Preferably in an IT company servicing more than one IT environment) Own reliable transport Directory, DNS, DHCP, Exchange and any additional services. Hypervisor support for VMWare, including Physical
role or IT field (Preferably in an IT company servicing more than one IT environment) Own reliable transport Directory, DNS, DHCP, Exchange and any additional services. Hypervisor support for VMWare, including Physical
cyber-crime like malware, phishing, viruses, denial-of service attacks, and hacking. Ensure you know and follow information security arena Relevant solution and service knowledge Good interpersonal and consultative skills security practices (AWS and cloud platform as a service (PaaS) (security) Cyber Security qualication Cyber
applications and integrating with various systems and services. Academic Qualifications and Certifications: BSc Specifications Design and document web services Analyse existing landscape for services that can be reused Analyse Beneficial competencies Experience in the Financial Services industry, with a solid understanding of industry