diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case and implements standard operating procedures and customer service guidelines relating to IT support. As (L1, L2, or L3) you will exercise your excellent customer service skills along with the ability to apply well as custom scoped applications that deliver enterprise-wide business processes to our customers. The
ability to work at client sites Ability to manage customer satisfaction, commitment, and expectations to financial constraints Skills Summary Business Acumen, Customer Centricity, Information Technology Infrastructure
including agile. Strong change management skills Customer focused software design principles using design
(ABC Indicator/Packspec/product groups) Setup the customer SLED table as per product shelf life and requirements
posture Provide advice and consultancy to internal customers on application and infrastructure threats and