creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric and ITIL helpful, responsive behavior and willingness to assist the users at all times Ensure 98% of all calls
creative environments, while delivering quality work by tight deadlines, are key attributes. People close
hands-on software development experience – Proven working experience in Java development – Hands on experience
technical and non-technical stakeholders. Ability to work in a fast-paced environment, effectively managing
customer-focused and must strive to return the customer to a working state. Ensure the user is issued with a reference