troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network implements standard operating procedures and customer service guidelines relating to IT support.
As a Platform L3) you will exercise your excellent customer service skills along with the ability to apply technical Problem, Change, CMDB, Asset, Service Catalogue, Knowledge, and Service Portal as well as custom scoped
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L3) you will exercise your excellent customer service skills along with the ability to apply technical Problem, Change, CMDB, Asset, Service Catalogue, Knowledge, and Service Portal as well as custom scoped
delivery of I&T Projects for the VAS (Value Added Services) Business Unit. These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services ROLE OUTPUT/CORE TASKS • Responsible IT, Project Manager, retail, VAS, value added services, cellular, customer programme
ceremonies.
Microsoft SQL.
Area - Hybrid Opportunity A leading Financial Services client requires an experienced Systems Analyst Analysis and Design, preferably within a Financial Services environment Technical competencies in both legacy
frameworks (e.g., Selenium Webdriver, DB plugins, mock services, Playwright, etc.). Contribute risk management WebDriver, DB plugins, mock services, Playwright, etc. Familiarity with web services (XML, JSON, REST, WCF)
development, maintenance and support services to the client's Digital Services. This role is required to work data fixes to recover from production defects or service outages, Providing after-hours support for applications
Developer to join our dynamic team in the financial services industry. The successful candidate will focus communications. - Work on automating customer service processes through WhatsApp. - API Development and integrating third-party APIs with our financial services platforms. - Technical Support and Maintenance:
abnormalities, logging calls and following up with service providers and regions. Routing of these tickets and escalation Procedures within the prescribed service level agreements. Hand over all relevant network Systems/Networks. Transport Core and Access Networks and Services. GSM knowledge and related technologies.