Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer I responsible for providing high-quality customer service and technical support to our clients. This role you’ll do:
solution set. The MS Engineer (L1) is responsible for providing a managed service to clients to ensure technical incidents and problems and restoring service to clients by managing incidents to resolution is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first-line for standard and low complexity incidents and service requests. Key Roles and Responsibilities: - Monitors handover procedures for shift changes to ensure service continuity - Report and escalate incidents where
iOCO Infrastructure Services Invites You to Explore Possibilities.
We are seeking an Onsite Onsite L3 VMware Engineer to join our team. As a technical expert, you'll specialise
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
partners IP network project maintenance Transfer training, coaching and product knowledge and skills to
groups, and policies within Active Directory services. Implementation, administration, and maintenance minimum of 3-5 years' experience in a Network Engineering & Administration role within a Banking, Audit
needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products. Management of full software development approval (Specification, Technical Blueprints, Training, User manuals) Supports a change programme or
needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products.
optimization of end-user computing systems and services. Skills required to contribute: •Lead and manage desktop support, device management, and end-user services. •Develop and implement strategies for managing for desktop support, incident management, and service delivery to ensure consistent and high-quality metrics and service level agreements (SLAs) to identify trends, address issues, and optimize service delivery
such as CCTV, Access control and Telephony VOIP services. This is a full-time on-site role for a IT Support technical issue resolution Excellent customer service and communication skills Able to work well under
ensuring efficient administration and user-related services availability. If you are a proactive leader with support calls to ensure user support and that high service levels are maintained Support ongoing operations