Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer be responsible for providing high-quality customer service and technical support to our clients. This issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced ensuring efficient administration and user-related services availability. If you are a proactive leader with implementation Manage support calls to ensure user support and that high service levels are maintained Support
implementation.
iOCO Infrastructure Services Invites You to Explore Possibilities.
We are seeking an Onsite
ESXi, vCenters, and VMware platforms
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
solution with the customer Design communication diagrams and solutions based on customer requirements Level 1, 2 and 3 technical support for customers and partners IP network project maintenance Transfer product knowledge and skills to partners and customers Manage problems, analyze and locate onsite problems
needs. They provide multi-technology consulting services on all aspects of application software, infrastructure translation into detailed designs using selected services and products.
optimization of end-user computing systems and services. Skills required to contribute: •Lead and manage desktop support, device management, and end-user services. •Develop and implement strategies for managing for desktop support, incident management, and service delivery to ensure consistent and high-quality metrics and service level agreements (SLAs) to identify trends, address issues, and optimize service delivery
stakeholders to gather requirements and deliver custom solutions. Collaborate with other teams within
groups, and policies within Active Directory services. Implementation, administration, and maintenance
team members. Integrate software with third-party services. Document changes and create help manuals. Proven