running smoothly.
The Application Support Agent plays a critical role in implementing and supporting After-sales departments.
The Application Support Agent will be responsible for monitoring and ensuring
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
to manage code releases and work on issues and tickets.
Reporting and Doc
to manage code releases and work on issues and tickets. Reporting and Documentation: Draft reports and
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
to manage code releases and work on issues and tickets. Reporting and Documentation - Draft reports and