services within DIGICITY. 1. Service Delivery Management - Oversee Service Delivery: Ensure that services are Team Leadership: Lead, manage, and mentor the service delivery team, including engineers, technicians, and Improvement: Develop, implement, and refine service delivery processes to enhance efficiency and effectiveness opportunities for innovation and improvement in service delivery, including the adoption of new technologies - Budget Oversight: Manage the budget for service delivery, ensuring that expenses are controlled and
Service Desk initiatives and projects Manage service delivery provider/s to deliver a stable and sustainable Management) IT Operations Frameworks (E.g., ITIL) IT Service Delivery Management Project Management DevOps Agile
motivated and experienced Service Delivery Manager to join our team As a Service Delivery Manager, you will be be responsible for ensuring that our service delivery team delivers an exceptional customer experience
Managing and guiding staff to enable optimal service delivery. Management of escalated incidents and communication teams A strong commitment towards professional service delivery The ability to work in a high-pressure environment environment. Customer service: Ensuring service delivery to the business through monitoring of SLAs Business
with digital platforms and vendors in the service delivery space as well as mobile advertising in a telecommunication
associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's other. Working together as a team to improve service delivery Helpdesk Support Providing remote support
continuous improvement as an important element of service delivery.
Integration Manager / Operations Manager / Service Delivery Manager in the IT Department. This is a 6-month
Collaborate with IT stakeholders to ensure efficient service delivery.
- Influence stakeholders on innovative
engagement and Project Management. Ensure service delivery to customer base. Minimum Requirements Diploma