recovery of all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage major incidents and potential workarounds. Weekly report back meetings with client. Chair daily major incidents service support teams. Daily, weekly and monthly reporting if required. Schedule, facilitate and chair adhoc and resolved. Provide input for monthly MIS reporting. Member of change approval board and approval Quarterly operation incident reporting as input to the risk report. Review the continuous improvement
business. This role will be out of Cape Town but report to our Operations Director in the US. The focus Contract Administration M&A Integrations Reporting Billable Utilization Rate Realization Project passion for process improvement, user experience, reporting and analytics, tooling automation, and the desire plus Experience working with Salesforce, namely in report creation. Team player with strong interpersonal
Ensure server room security. Compile yearly security report. Provide Pre- and Post-Sale Support – Understand consultation and advice. Provide feedback and reports – Report problems to customer service center and monitor corrective actions. Provide regular feedback / reports to users with regard to problem solving, quality management model. Submit configuration amendment reports. Manage the warranties of all hardware and software
and balance sheet. Working knowledge of Crystal Reports. Working knowledge of MS SQL writing. Understanding qualification Knowledge of SQL and /or HANA, reporting products/techniques or CRM Working knowledge of
sales and performance models, build reporting dashboards and report on key control indices • Monitor new company resources • Generate weekly and monthly reporting for management REQUIREMENTS: • Relevant tertiary
deliver internal and external documents, including reports and contracts, and facilitate client contract signatures experience with CRM systems, ERP solutions, and reporting tools; Detail-oriented with strong time management
for acceptance and implementation. Continually reports progress, and manage, coach and support project approach to address the client challenges. General Reports to the Resource & Delivery director. Hybrid
and share the daily, weekly and monthly iSON IT reports Installs; configures computer hardware, authorised ensure zero to minimal downtime. Prepares monthly IT report as per pre-determined parameters Requirements and
data visualization tools to create insightful reports and dashboards Experience in data architecture
and implement corrective actions as needed. 7. Reporting and Analysis: • Track and analyse key performance (KPIs) and business metrics. • Prepare regular reports for senior management, providing insights and recommendations