unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
identifying and addressing technical and process debt to enhance operational efficiency and effectiveness automated processes, workflow management, and technical debt. Excellent analytical and problem-solving skills implement process changes and improvements. Technical Debt Assessment: Collaborate with the development team of technical debt within the existing systems and processes. Prioritize technical debt items based on development team to address and mitigate technical debt. Stakeholder Collaboration: Work closely with various
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
development, excellent problem solving skills, debt collection processes, excellent analytical skills and
Configuring rules and strategies within within the debt manager system Querying backend data for analysis industry 2 years experience with FICO / C&R Debt Manager 9 or 11 5 years experience with SQL and
Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and interpret
the coordination of installations, deliveries, collections, stock and warehousing. We are looking for an Equipment (Stock Movement) Booking of Shipments (Collections and Deliveries) Following up and updating the Equipment (Stock Movement) Booking of Shipments (Collections and Deliveries) Following up and updating the quotations from installers for installations and service calls Communicating with the Installer with regards to
the coordination of installations, deliveries, collections, stock and warehousing. We are looking for an Equipment (Stock Movement) Booking of Shipments (Collections and Deliveries) Following up and updating the Equipment (Stock Movement) Booking of Shipments (Collections and Deliveries) Following up and updating the quotations from installers for installations and service calls Communicating with the Installer with regards to