documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
Understanding of voice assistant and conversational agent technologies Familiarity with speech recognition
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
business development process by participating in sales calls, assisting with proposal development, and delivering
system, resolve them or escalate them to the correct agent Provide level 1 to 3 end-user support Perform routine
system, resolve them or escalate them to the correct agent Provide level 1 to 3 end-user support Perform routine
Reference: ITE005946-DEP-1 Calling all C# Software Developers: Are you looking for an exciting new role
Reference: NWA002939-Njabu-4 Calling on Intermediate C# Developers who are looking for that one opportunity
application as unsuccessful For any enquiries, please call 012 346 1950 R850 000 CTC pa