Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and and delivery of the Hardware Service portfolio to all customers and Channel Partners. The responsibilities management of critical service areas in the CSSD department which are: Field Service, Hardware Implementation Management of Hardware Service Products and Solutions. Management of hardware service portfolio. Customer
back-office administration to ensure proper server/service monitoring and administration, backups and job infrastructure in accordance with service level agreements (SLA's) Perform daily server health checks Continuous Maintenance:
Tracking and Reporting • Document bug reports upon discovery of a quality problem. • Update test execution
operations from product development to customer service. Keep abreast of new security threats and vulnerabilities their effectiveness. Manage security vendors and service partners, ensuring that they meet all contractual Cybersecurity Risk Framework. Performing technical health checks for these Cloud platforms/environments prior transitions to the Security cloud services such as tenant setup and service configuration, focused on cloud technical support for Phakamo Security services and resolve service-related issues through research and
assessment policies. • Operate and maintain the health of the network security system architecture including
assessment policies.
assigned/ reassigned timeously and resolved within Service Target. Assist First Line Support ITSM and relevant best practices for Service Support and Service Delivery. Maintaining an effective Service Level Management and Implement Service Request Management. Enable the IT customers to define offered services, publish those those services in a service catalogue. Foundation Data. Business Time Segments. Configure Assignments Configurations. Service Level Management: Service level management Incident Management. Service level management
The services of a Senior Developer are required in the Western Cape to align and build capabilities and and services in line with strategic projects and architecture. IT-related qualification, preferably a (Web Api, Windows Services) HTML 5 CD/CI pipelines Cloud PaaS consumption Rest Services Kubernetes/Docker
department is delivering quality services to end-users, meeting service level agreements, and resolving plan and budget for support services, manage requirements and service contracts, deliver in terms of and meaningful relationship with suppliers and service providers in order to establish a positive, profitable lines of service which includes performance of financial analysis in collaboration with service and client client delivery management Manage support services area in a cost effective manner applying relevant methodologies
A succesful and renowed financial services organization has welcomed the opportunity for a Product Owner markets. Operate within agreed mandates. Ensure service practices and standards (SLA's) adhered to. Develop with the Products and Client Services teams to deliver required service levels. Actively participate participate in the Products and Client Services teams to ensure functional balanced scorecard objectives are achieved InsureTech environment Experience in the Financial Services Industry Should you not receive a response within