br />- At least 8 years experience in SAP R/3 Inbound Logistics processes and set up as a functional
processes)
- At least 8 years experience in SAP IT Inbound Logistics Process Monitoring: IDOCS; RFCs; understanding
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Duties and Responsibilities:
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Reference: JHB001342-YK-1 Brief Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department in their Johannesburg Head Office. This position is responsible for the design, implementation, maintenance, and optimization of data centre infrastructure
Reference: JHB001790-KK-1 Senior SAP Inbound Logistics Consultant Join our IT Hub South Africa and contribute REQUIREMENTS: - At least 8 years' experience in SAP R/3 Inbound Logistics processes and set up as a functional processes) - At least 8 years' experience in SAP IT Inbound Logistics Process Monitoring: IDOCS; RFCs; understanding
Our client is looking for Inbound and Outbound Relationship Bankers who have experience in the SME
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Review Calling
- Conduct customer feedback calls for 6 to 8 hrs per day
5 days a week.)We prefer that customers are not called on a Sunday.
- Review Quality- You will be
distribute them accordingly
NPS Calling
- Capture feedback in a systematic way
marketplace startup
- Working in insurance / call center, customer service experience
equipment such as conveyor belts and flotation cells. The ideal candidate should possess a National Diploma equipment such as conveyor belts and flotation cells, with a focus on: Sensor mounting and configuration