quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting
& Resolve: Tackle escalated support issues as part of a tier-2/3 DevOps role, ensuring the highest and on-site options available.
are timed correctly and executed professionally.
escalations are timed correctly and executed professionally. Managing more than one project at a time Integrate Integrate as part of the client's Project Management Team Working well with people that are under pressure.
Alternative parts utilisation: CAP , used and refurbish , knowledge of sourcing of these parts Paint Labour Labour and parts ratio knowledge Difference in Quotation and FRC Abuntex Workload driven including admin
form part of a larger team and must be a good team player. Responsibilities • Providing timely technical of professionalism and customer service at all times. • 24x7 standby. • Manage and perform code deployments Ensuring all required documentation is completed on time and uploaded to the required directories. • Ensure are completed via the Freshdesk tool. • Acceptable Time management and meeting of deadlines • Acceptable
priorities and direction for the product offering over time. Requirements Gathering 1. Workshops and leads the Prioritizing needs 1. Balance scope, budget and time, weighing priorities and making trade-offs according deployments5. Manage comprehensive product documentation as part of the product IP management framework and contribute
about the status of their repairs.
require a diligent and driven individual, who can be a part of a high performing team. KEY DUTIES AND RESPONSIBILITES: are maintained in a serviceable condition at all times. · Ensure that any work carried-out to the radio
resolve hardware, software, and network issues in a timely manner. Install, configure, and maintain computer customer-oriented mindset. Ability to work independently and as part of a team. Relevant certifications (e.g., CompTIA