Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng technologies and software. Basic understanding of IT service management principles (ITIL certification is a centre metrics to ensure efficiency and quality of service. Supervise the Support Staff, ensuring they perform implement strategies based on data analysis to enhance service delivery and Support reliability. Ensure timely
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng technologies and software. Basic understanding of IT service management principles (ITIL certification is a centre metrics to ensure efficiency and quality of service. Supervise the Support Staff, ensuring they perform implement strategies based on data analysis to enhance service delivery and Support reliability. Ensure timely
on AV equipment usage
Specialist (Financial Services)
Preference financial services group of good repute requires the services of a seasoned
Reference: CPT000407-CB-2 We require a Field Service Technician with audio visual experience and solid training on AV equipment usage Management of AV service requests and incident reporting Checking of audio-visual meetings and/or events Reporting service escalations to Company Service Desk for any issues that cannot analysis of technical issues reported, in order to assist with troubleshooting and issue resolution Conduct
before meetings starts. Assistance in equipment set up, testing and standby assistance as requested for meetings training on AV equipment usage. Management of AV service requests and incident reporting. Attend to calls reported, in order to assist with troubleshooting and issue resolution. Reporting service escalations to Ubuntu Ubuntu Service Desk for any issues that cannot be resolved onsite. Carry out regular preventative room
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Assisting in new product development together with the Sales and quality related assistance will form part of the job description. Assisting in Project Planning: Identifying potential risks to the project and assisting in the development of mitigation strategies. Quality similar role within the financial, professional services, or software industries . Project Management Excellent
and database environment Liaising with the IT service provider Evaluating new trends in information and by: Updating the website Providing a production service for graphic design and exhibitions Development Providing IT desktop support services to internal staff Providing assistance and technical support to staff requirements, as necessary Providing general programming assistance Conducting user acceptance testing to ensure fax “Man” reports Liaising with the telephone service provider See Description See Description
and database environment Liaising with the IT service provider Evaluating new trends in information and by: Updating the website Providing a production service for graphic design and exhibitions Development Providing IT desktop support services to internal staff Providing assistance and technical support to staff requirements, as necessary Providing general programming assistance Conducting user acceptance testing to ensure fax “Man” reports Liaising with the telephone service provider See Description See Description
client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing resolve issues Doing installations when no Field Service work is required Programming of Crestron and Extron training when not attending to a client Be willing to assist as On-Site Technician when needed at certain customers