Pretoria
Negotiable
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract
or similar ATS systems.
The contact centre service will support the channels below (and any
support (both inbound and outbound).
Walk-in centre face to face support.Instant Messaging/AI
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Pretoria
tasks.
Perform periodical backup of Call centre system configuration if changes do occur. Coordinate
in proper working order.Oversee all Call Centre telecoms needs and advise accordingly. Verifies
systems. Knowledge of state-of-the-art call centre software. Knowledge of premise cabling
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Liyema ConsultingSouth Africa
You'll be part of a dynamic team focusing on Data Centre Networks, utilizing Cisco ACI & Nexus, and
Implement Data Centre Networks based on Cisco ACI & Nexus - Troubleshoot Data Centre networks - Create
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Pretoria
Negotiable
outage
Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service
Managing remediation of calls within client defined SLA.Ensure that no calls are over 10 working
Ensure that all calls over 10 working days are escalated to ensure closure. All calls to be regularly
QualificationHP/Dell/EMC/Pure Storage Hardware Data Centre CertificationsZerto Systems Engineer<
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Pretoria
Negotiable
Complete
F-Secure EPPSophos CentralLog calls/incidents when threats/alerts require further action
methodologies.Previous experience in Data Centre advantageousPrevious financial services
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Workforce Staffing - GautengPretoria
you are highly passionate about UI/UX and user centred design, are still hands-on and keen to implement
Sound knowledge in UI / UX and familiar with user centred design approach Fit for business purpose mind-set
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Workforce Staffing - GautengPretoria
you are highly passionate about UI/UX and user centred design, are still hands-on and keen to implement
Sound knowledge in UI / UX and familiar with user centred design approach Fit for business purpose mind-set
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Pretoria
Negotiable
of SLAs.
Technical Documentation.Call Management.Strong Communication Skills
others.Travel: To the office to the data centre (Johannesburg Locally)Â Why
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Pretoria
Market related Monthly
Maintain accurate records of service calls, repairs, and parts inventory.
Customer
Travel within Pretoria to attend to customer service calls and support.Requirements