understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that and update incidents via the activity history entries Responsible for escalation for P1 incidents via
Chief Information Officer. Qualifications: An NQF Level 7 qualification in ICT or Electronic Engineering Engineering with certification in Azure (Minimum) An NQF Level 8 qualification in ICT or Electronic Engineering
Skills Required: NQF Level 6 in ICT or Electronic Engineering plus MCSE (Minimum) NQF Level 7 in ICT or Electronic standards and specifications to determine the quality levels applicable Produce the necessary reports in the
premises and speaking to the Client at Executive level Face to Face at the Clients premises whenever needed
concerns promptly and effectively to maintain high levels of customer satisfaction. Collaborate with internal