Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be
experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing skills troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98% of
with both core and other technologies, you will help shape our software platform while following Agile
face-to-face, over the phone, via email or “remotely”, to help set up systems and / or resolve issues Install and accurately record, update and document progress Help with the assessment, development, implementation
bug-fix functionality. Provide support to end users. Help maintain code quality, organization, and automatization
functionality.
series of actions, either in-person or remotely to help set up systems or resolve issues. Attending to level-1
product usability, performance, and overall quality to help drive continuous improvement. Stay up-to-date with
compensation schemes and employee benefits that can help ensure your financial security and health. While and we encourage and support internal mobility to help you identify new opportunities to progress and take
compensation schemes and employee benefits that can help ensure your financial security and health. While and we encourage and support internal mobility to help you identify new opportunities to progress and take