for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management
thoroughly document requests for assistance in our ticket management system, and track incidents through and other problems (via information gathering, ticket trends, etc.) and communicate the information to
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching