Duties and Responsibilities: Supervise Daily Operations: Oversee the customer services department’s day-to-day including hiring, training, mentoring, and performance management. Team Operations Reports: Prepare weekly weekly reports for team operations meetings, including clear KPIs. Cost and Efficiency Management: Ensure Ensure cost-effective and efficient department operations. Technical Troubleshooting: Address customer
from the client’s network engineers, support and operations to ensure a plan is in motion to improve the knowledge and experience working with various operating systems Professional work experience reviewing
stand-ups Ability and willingness to coach and give training to fellow colleagues and users when required Understanding
environments
relevance of the information submitted by the team. Training, growth, development, and overall wellness of