Collaboration with team members from various departments within the business is key. This ensures that intervention, avoiding unnecessary data capture and/or work effort duplication, etc. Map customers' information
clients or errors on devices to the relevant department for swift resolution Facilitate content changes
development team, you will have the opportunity to work on a variety of projects, enhancing the online shopping
customer-focused and must strive to return the customer to a working state. Ensure the user is issued with a reference
creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric and ITIL
ideal candidate will have at least 5 years of working in an MSP and a proven record of providing advanced