understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that and update incidents via the activity history entries Responsible for escalation for P1 incidents via
architectures, and ensuring compliance with industry standards. The ideal candidate will have at least 5 years adherence to project timelines, budgets, and quality standards. Attending to installations and service requests set up systems or resolve issues. Attending to level-1 and -2 escalations in a timeous manner Mentoring
customer requests, adherence to specific Operational Level Agreements and contribution toward positive first first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore
broadcast systems Understanding of broadcast quality standards with a focus on audio equipment and best practices Ensure radio content meets broadcast quality standards Maintain a comprehensive inventory of all assets
and responsive web design. Familiarity with web standards, semantics, and accessibility guidelines as set