are resolved within SLA and update incident information accurately in the company's ITSM. Contribute Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing customer support role. Working knowledge of VoIP technology. Familiarity with network cabling, classification
of products and services, simplifying complex information into polished, engaging content Write user-friendly departments to align with project requirements Gather information from subject-matter experts to create procedure storage solutions Research, create, and maintain information architecture templates compliant with organizational