Software Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding ensure that the request is correctly and efficiently assigned to the correct resolver group. A key responsibility responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve
Microsoft environment. To ensure excellent customer service and alignment with the objectives of the ICT Department applications, products and services Project management ICT change management Service management Licensing Requirements effectiveness of services Ensures efficient up to date and continuous Desktop support service to all Users sections of ICT and to the staff. Ensure Service Quality Service quality must be analysed in accordance indicators as related to standards Initiate the corrective actions where necessary and manage to ensure
written communication skills Strong knowledge of correct grammar and spelling Minimum of 2 years relevant
beverage as well as duty free retail products, services, and technologies to its B2B and B2C customers Well-developed inter-personal skill Able to self-correct and be flexible / adapt to change Duties and Responsibilities:
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verification and capturing of information into the Service Desk Application, and most importantly, displaying understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
Working Remotely from anywhere in South Africa Service Management organization implements solutions Job must have all the skills mention below Job specs: Service Management organization implements solutions 5
existing systems at a technical level development of services, reports, and applications. To provide 2nd and support, to reduce costs associated with external service consultants. KEY REQUIREMENTS FOR THE POSITION:
NWA003501-Ren-2 My client, a reputable Financial Services Company, is urgently in need of a Intermediate experience Experience in related roles in the financial services industry Experience in CRM and client portal solutions