positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding ensure that the request is correctly and efficiently assigned to the correct resolver group. A key responsibility responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve
verification and capturing of information into the Service Desk Application, and most importantly, displaying understanding of hardware breakfix processes. Service Level Agreements play an important part for this strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric and ITIL Foundation Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established FinTech g. HTML/ CSS, JavaScript, XML, jQuery) and web services. Knowledge and experience in ensuring responsiveness and experience in designing and developing web services and APIs Knowledge and experience in seeing through Financial service industry experience would be advantageous, especially in payment services like EFT, Degree in Computer Science / Relevant Qualification Matric or equivalent qualification recognised by the Department
looking for a Helpdesk Operator Requirements : • Matric (Grade 12) • Able to communicate fluently in English
and commitment to delivering top-tier internet services will be put to work. As a High Site Wireless Network improvement of their wireless network. Requirements Matric Certification and valid driver’s license Networking
g. HTML/ CSS, JavaScript, XML, jQuery) and web services. Knowledge and experience in ensuring responsiveness and experience in designing and developing web services and APIs Knowledge and experience in seeing through Financial service industry experience would be advantageous, especially in payment services like EFT, Degree in Computer Science / Relevant Qualification Matric or equivalent qualification recognised by the Department
g. HTML/ CSS, JavaScript, XML, jQuery) and web services.
everyone on track, this is for you. Qualifications Matric Knowledge of Microsoft Office and task management
conversation Qualifications Minimum Requirements: Matric Tertiary education such as bachelor’s degree in
infrastructure. 5 years of experience in the managed service provider (MSP) space. Excellent communication and software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving architectures that leverage IT infrastructure, cloud services, cybersecurity, and telecommunications to address quality standards. Attending to installations and service requests within agreed times Taking users through