We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies:
responsible for the efficient logging and response to customer requests, adherence to specific Operational Level contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding the capturing of customer requests from varied inbound sources into the company's Call Management System
related work equipment and services and other ICT infrastructure services of the company during office the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
human resources, manufacturing, supply chain, services, procurement, and more. Contribute to our client’s creating and maintaining customized reports using MS SQL, Syspro reporting services, and Excel. Advanced responsibilities and challenges. Exceptional customer service skills and professionalism. Respectful towards
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established FinTech g. HTML/ CSS, JavaScript, XML, jQuery) and web services. Knowledge and experience in ensuring responsiveness and experience in designing and developing web services and APIs Knowledge and experience in seeing through Financial service industry experience would be advantageous, especially in payment services like EFT,