We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful requirement for this role. This role must be available to the customer and must ensure that vital information coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with
Adhering to all AD-HOC work given by manager • Available for overtime where workloads require • Logging Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
leader in the market, have an exciting opportunity available for a young electronic engineer with the know-how machine. What you need on your CV: Minimum of B. Eng/ B. Sc/B-Tech in Electronic Engineering, or similar
the existing web application, ensuring high availability and performance.
● Collaborate with cross-functional
workflow.
Qualifications:
● Bachelor''s degree in Computer Science, Engineering, or related
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
and a professional background. Availability to conduct 20-30 minute calls throughout the day, based on Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems
provide an indication of expected salary and available start date Applications close on 24 May, if you