(NOC) and other teams to address network outages. Assist in high site expansions and upgrades in collaboration collaboration with the Level 2 team. Diagnose and resolve customer connectivity issues related to high site equipment equipment. Provide technical support and answer customer questions. The post Wireless Networking Technician
you would also be required from time to time to assist in pre-sales activities like demo's, project scoping capture and/or work effort duplication, etc. Map customers' information flow between systems and or processes
engage with customer administrators to implement, maintain, and support the products in the customer environment environment. This is a customer-facing role with daily engagements either in person or remote
Implementation
implementation projects
Consultation to ensure customer environment readiness
Configuration and deployment
product
Discuss environment requirements with customer technical specialists including:
Storage
projects
Product Support
First contact with customers on support related issues
Potential to move
effectively communicate with internal and external customers across all areas of responsibility including but performance, scalability, and integrations.
culture of innovation and continuous improvement. Assisting with the development of comprehensive solution Mentoring and supporting team members where possible Assist with the implementation of cybersecurity strategies fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility:
and act as a product owner as needed. Research customer needs, market trends, and potential partnerships