Reference: HC003408-Anele-1 Purpose of the Position: The role involves the delivering Application Performance Management (APM) and Monitoring Tools. This role requires a well-rounded expertise in application monitoring, with a focus on AppDynamics, and a broad understanding of the technical aspects
training to colleagues and users when required Assist with training – when required Compiling of user between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on the methodology followed Assist with the identification and management of risks
require you to work closely with stakeholders to assist in evaluating the performance of various products reporting. Provide input into commercial meetings to assist in decision making processes. Matric essential
require you to work closely with stakeholders to assist in evaluating the performance of various products
calls with clients to offer support and guidance. Assist clients with technical support, platform implementation fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility:
scenarios related to the functional requirements Assist the development team and testers to perform root solution developed by creating user training manuals Assist business by project co-ordination of deliverables flow and identify opportunities for optimisation Assist users in being effective by utilizing the new solution
activities and results of Root Cause Analysis
logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls per the required operational processes.
integration - Assisting with the business case - Experience with MSFT Bot Framework with Virtual Assistant is
document, plan and prioritise the requirements