We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
assessments and assist with managed Security Operations Centre tasks. Conducts analyses and investigation of alleged
assessments and assist with managed Security Operations Centre tasks
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
work and overall performance of regional IM data centre (DC) technology systems.
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Calling ALL Linux System Engineers Do you want to indulge in the perks of REMOTE WORK Are you passionate