Reference: HC003408-Anele-1 Purpose of the Position: The role involves the delivering Application Performance Management (APM) and Monitoring Tools. This role requires a well-rounded expertise in application monitoring, with a focus on AppDynamics, and a broad understanding of the technical aspects
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safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively making making suggestions to reduce the number of problem tickets. - Proactive improvements in daily IT operations
go-lives safe and successful - Follow up on incident tickets to ensure long-term improvement - Actively make make suggestions to reduce the number of problem tickets - Proactive improvements in daily IT operations
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
approaches used to build application solutions Assisting Business with POCs and business value calculations Coordination between development and support environments Assist with identification and management of risks. Knowledge methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
through meetings, calls, and emails. Handling Tickets and Tasks with the responsibility for closing them
Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants