Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
(advantageous) - Flexibility to work some weekends/shifts or longer hours if required - Experienced in Agile
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
support - Interaction with clients through meetings, calls, and emails - Handling Tickets and Tasks with the the analysis and resolution of Production Support calls - Raising Change Requests (CR's) and writing Functional
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
(advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile
(advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile