Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer be responsible for providing high-quality customer service and technical support to our clients. This issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are currently hiring X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary systems. Excellent communication skills and a customer-oriented mindset are essential for this role.
What
work is up to date.
Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R25 000 – R30 000 looking for a self-disciplined and personable Customer Success Specialist to join their growing team client needs. Previous experience in customer support or customer success roles. Familiarity with CRM promptly and effectively to maintain high levels of customer satisfaction. Collaborate with internal teams must verify with Kontak Recruitment. The post Customer Success Specialist (JB4436) appeared first on
My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a including: Quality Assurance, Service Desk.
The contact centre service will support the channels below (and any other
the mining sector is looking for a Change and Service Integration Analyst
6 months contract op users of Operational Technology solutions and services within Global IM for the various sites and regions networks and infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
the mining sector is looking for a Change & Services Introduction Management
6 months contract users of Operational Technology solutions and services within Global IM for the various sites and regions networks and infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
available for a Dynamics 365 Solutions Architect (Customer Engagement) to join their team.
The Solutions
position for a REGIONAL SPECIALIST CHANGE AND SERVICES INTRODUCTION MANAGER.
Information
implemented smoothly and with minimal disruption to services. This role is crucial in maintaining the stability
to ensure delivered solutions provide service and meet Service Level requirements. This is achieved by analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking Reproduce and document technical issues and/or customer problems and escalate them to relevant solution Documents ticket resolution and ensures proper communication/reporting to customer on ticket resolution system configuration, mapping, processes, and service records. Coordinate and perform in-depth tests
following up with service providers and regions. This will include routing of tickets, following up, escalation escalation and closing of tickets after customer agreement. Ensuring that all network elements are monitored and Escalation Procedures within the prescribed service level agreements Handing over all relevant network networks, transport core and access networks and services as well as GSM and related technologies