is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities: responsibilities: To provide efficient and effective customer service to the Customer New equipment installation, such required and updating the resolutions on IT Service management systems. Supporting and assisting in the Bi-weekly oversight report on performance and service requirements Ensure adherence to all COMPANY and
iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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What you’ll expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer responsible for providing high-quality customer service and technical support to our clients. This role you’ll do:
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities: responsibilities: To provide efficient and effective customer service to the Customer New equipment installation, such required and updating the resolutions on IT Service management systems. Supporting and assisting in the Bi-weekly oversight report on performance and service requirements Ensure adherence to all COMPANY and
iOCO Infrastructure Services Invites You to Explore Possibilities.
We are looking to hire 5 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll to users while continuously striving to improve service quality and efficiency.
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What
accordance to required response time, quality and service delivery standards.
Strategic Supplier relationship management. Including amongst others managing relationships between business
requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business
/>Tactical/ Operational supplier relationship management
Ensure supplier execution against SLAs/
monitoring and improving performance management frameworks of contracts
Manage poor performance of suppliers
resolution
Manage team
Strategic supplier relationship management:
City of Cape Town, Cape Town, Woodstock
Job Type:12 support business goals in collaboration with senior management and stakeholders
Minimum of 10 years of project management experience in the IT industry
Knowledge and
City of Cape Town, Cape Town, support business goals in collaboration with senior management and stakeholders
Analytics, and Artificial Intelligence. As a Platform Manager (Advance), you'll lead the charge in driving innovation module. - Exceptional project and/or program management skills. - Strong problem-solving and analytical strategic understanding of business impact. - Client service orientation. - Ability to work under pressure. establishing and managing processes and practices through collaboration. - Capability to manage urgent and advantageous. Role and Responsibilities: - Plan, manage, and coordinate tasks with relevant teams to ensure