We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year
management software, such as TestLink or Quality Center. Experience with test automation tools. Proficient life-cycle management software, such as Jira or Quality Center. Relevant tertiary qualification in Information
management software, such as Test Link or Quality Center. Experience with test automation tools. Experienced life-cycle management software, such as Jira ot Quality Center. Personal Profile: Self-starter with a passion management software, such as Test Link or Quality Center. Experience with test automation tools. Experienced life-cycle management software, such as Jira ot Quality Center. Personal Profile: Self-starter with a passion
management software, such as Test Link or Quality Center. Experience with test automation tools. Experienced life-cycle management software, such as Jira or Quality Center. Personal Profile: Self-starter with a passion management software, such as Test Link or Quality Center. Experience with test automation tools. Experienced life-cycle management software, such as Jira or Quality Center. Personal Profile: Self-starter with a passion
Proven experience / understanding of networks, data centers, security, routers, swicthes, firewalls and load
Quality Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional