Call Centre Quality Coach Jobs in South Africa

Quality Assurance Agent: Call Centre

Pretoria

 Negotiable

seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment in Quality Assurance

The contact centre service will support the channels below (and any support (both inbound and outbound).

Quality Agent Pretoria

 Talentcru

South Africa

seeking a Quality Assurance Agent with 5 year's quality management experience in a Call Centre environment join their team on a 3 year contract The contact centre service will support the channels below (and any Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support Certificate in Quality Assurance Experience: Minimum 8 years (preferably over 10 years) in quality management management, including: Quality Assurance, Service Desk. Familiarity with the IVANTI Service Desk system (previously

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Network Operations Centre Manager Johannesburg

 Apmc

Johannesburg

applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations

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Service Desk Agent I X5

Johannesburg

 Negotiable

while continuously striving to improve service quality and efficiency.

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What you’ll

• Accountable for own work quality, standards and outputs related to policies, procedures response time, quality and service delivery standards.
• Respond promptly to call centre calls in a professional Definition: Commits to achieving and maintaining high-quality results and provides a prompt, suitable and personalised Definition: Able to achieve pre-assigned quota of calls in set parameters
• Behavioural Indicators:

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Javascript Full Stack Developer Midrand

 E-merge It Recruitment

Midrand

 1424640

and review codes of team members in line with quality and delivery requirements. If you want to join line with quality and delivery requirements Review code of team members in line with quality and delivery delivery requirements Ability and willingness to coach and give training to fellow colleagues and users when ability. Contact Garth on garthze-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities

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Change Management Consultant

Johannesburg

 600 Hourly

Management Team, Merchants Department, Impacted Call Centre Agents.

Manager Applications Durban

 Amasiko Group

eThekwini

Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced Manage the application portfolio ensuring that quality standards are met, projects are completed according system testing and implementation Manage support calls to ensure user support and that high service levels

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Change Management Consultant Johannesburg North

 Network Contracting Solutions

North Johannesburg

Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation

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Sap Specialist Midrand NEW

 Isanqa

South Africa

development/enhancements) Governance over Software Quality aspects (Code Reviews, ATC-Configuration) Setting the analysis and resolution of Production Support calls NB: By applying for this role, you consent to submit deliverables on time and with excellent quality. Excellent interpersonal and organisational skills tasks in the project. Ability and willingness to coach and give training to fellow colleagues and users

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Sap Engineer Pretoria

 Mediro Ict Recruitment

Pretoria

support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional deliverables to these feature teams and serve as a quality assurance of their deliverables User interface to submit deliverables on time and in excellent quality Proactive and take personal initiative when appropriate tasks in the project Ability and willingness to coach and give training to fellow colleagues and users

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