Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced system testing and implementation Manage support calls to ensure user support and that high service levels
endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments Responsibilities: assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation
endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments Responsibilities: assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation
conduct user acceptance testing and train the trainer/user and support change management commercialization
conduct user acceptance testing and train the trainer/user and support change management commercialization
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
applications
clients through various channels, including meetings, calls, and emails. Troubleshoot and resolve operational
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)