Pretoria is looking for a AWS/Azure Operations & Incident Manager to join their team on a contract until and fault-finding. Management/Coordination of Incidents across several internal & external support Deployments/ Releases. Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker. ITIL processes, in particular Incident , Problem Management, Configuration Management
Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident , Problem Management, Configuration Management
Description:
Monitoring and Incident Management:
System
and summarize information following investigations and incidents.
have: Java and AWS Job Description: Monitoring and Incident Management: Monitor backend services, particularly files. Support and troubleshoot issues, investigate incidents, and analyze system metrics, logs, traffic tools for automating the troubleshooting and investigation process. System Deployment and Maintenance: and summarize information following investigations and incidents. Document procedures and update documentation
financial services industry.
Incident Management:
of extension. Job Description: Monitoring and Incident Management - Monitor backend services, particularly files. - Support and troubleshoot issues, investigate incidents, and analyze system metrics, logs, traffic tools for automating the troubleshooting and investigation process. System Deployment and Maintenance - and summarize information following investigations and incidents. - Document procedures and update documentation
Responsibilities Monitors, investigates and reports on information security incidents, Internet use and ICT Operations Centre tasks. Conducts analyses and investigation of alleged breaches of Internet . Researches
practices.
cloud computing, ITIL, COBIT Facilitation Investigative / Fact Finding Structured analysis Command of Business Desk SA and Business Desk MAH Resolve incidents, problems, service requests and change requests time to resolve) included in agreed SLAs Ensure Incident / Request updates are at an acceptable quality
adherence during any Incident Problem Handling